Mass 2-1-1 is an information and referral line that provides free, confidential information to people seeking support services, such as child and elder care, emergency food and shelter and substance abuse treatment, 24 hours a day, 7 days a week. 2-1-1 makes a critical connection between individuals and families seeking services and the appropriate community-based organizations and government agencies.

Here are some of the ways 2-1-1 reduces costs for employers, taxpayers and the government:

• Time is saved for families and individuals through a one-stop call center.
   
• The need for public assistance is decreased because of a timely connection with appropriate intervening services.
   
• A reduction in non-emergency calls to 9-1-1.
   
• A reduction in new 1-800 numbers funded by government.
   
• Data collection provides planning information for cities, counties, and nonprofits regarding call volume and types of services requested.
   
• Information about government changes and local programs available through a communication network.
   
• Businesses and state agencies benefit from reduced number of misdirected calls for services.

Visit www.mass211help.org to learn more.